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Privacy Policy

Last updated: June 4, 2026

Solavello ("Solavello," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information when you use the Solavello mobile application (the "App").

This Policy contains separate sections for EU/EEA/UK/Switzerland residents and non-EU users, where required by law.

This Policy also applies to the Solavello Notes website (notes.solavelloapp.com), a web service for leaving short anonymous travel notes, including its use of web analytics described below.

1. Who We Are (Contact)

Data Controller / Operator: Jumpei Kasahara (Japan)

Email: support@solavelloapp.com

2. What Solavello Does (High-Level)

Solavello is designed for solo travelers to:

Solavello has no in-app messaging (no DMs) and no matching.

3. Information We Collect

We collect information you provide, information generated by your use of the App, and limited technical data.

A) Account Information

B) Location and Check-In Information

C) Camera

D) User Content and Interactions

E) Safety and Trust Information

F) Technical and Diagnostic Data

G) Subscription and Purchase Information

Subscriptions and purchases are handled through Apple (iOS) or Google Play (Android), and may be processed through RevenueCat for subscription status management.

H) Web Analytics (Solavello Notes Website)

On the Solavello Notes website (notes.solavelloapp.com), we may use web analytics services such as Google Analytics (provided by Google LLC, "Google") and Vercel Analytics (provided by Vercel Inc., "Vercel") to understand usage and improve the service. These services may use cookies or similar technologies, or process request and browser information, to collect and process information such as pages viewed, device and browser information, approximate region, referral source, and interaction events.

For information on how Google uses data collected through Google Analytics, see How Google uses information from sites or apps that use our services. For how Vercel processes data through Vercel Analytics, see Vercel's Privacy Policy.

You can control or limit this collection through your browser settings (e.g., cookie controls) and the Google Analytics Opt-out Browser Add-on.

We do not intentionally send to these analytics services any note content, report content, authentication tokens, administrator email addresses, secrets, precise location, or information that directly identifies you. These analytics services are used here for usage measurement and service improvement only, not for advertising or ad personalization.

I) Translation (Solavello Notes Website)

4. How We Use Your Information

We use information to operate, maintain, and improve Solavello, including to:

1. Provide core functionality

2. Deliver notifications

3. Enable safety features

4. Operate subscriptions

5. Improve and secure the App

We do not sell your personal information.

5. How We Share Information

We share information only as needed to provide the App, comply with law, and keep users safe.

A) Service Providers (Processors)

We may use third-party providers to process data on our behalf, such as:

These providers process data under their own terms and, where applicable, contractual safeguards.

B) Legal and Safety

We may disclose information if we believe in good faith that disclosure is necessary to:

C) Business Changes

If Solavello is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction, subject to applicable law and notice where required.

6. Data Retention

We retain information only as long as necessary for the purposes described above:

We may remove or anonymize data for inactive accounts after 24+ months, where permitted.

7. Your Choices and Controls

You can:

Important: If you disable location permissions, nearby features may not work.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect your information, including:

No system can be guaranteed 100% secure, but we work to protect your data.

9. International Data Transfers

Solavello is operated from Japan and uses service providers that may process data in the United States and other countries (e.g., Google/Firebase, RevenueCat, Apple services).

Where required, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) and industry-standard protections.

10. Children's Privacy

Solavello is intended for users 18 years and older.

We do not knowingly collect personal information from minors. If we learn a minor has created an account, we will delete it.

If you reside in the EU/EEA/UK/Switzerland, the following also applies:

11. Legal Bases for Processing

We process personal data under one or more of these bases:

12. Your GDPR Rights

You may have the right to:

To exercise your rights, contact support@solavelloapp.com.

You also have the right to lodge a complaint with your local data protection authority.

Non-EU Residents (Global Section)

If you are not an EU/EEA/UK/Switzerland resident, Solavello still follows the privacy practices described in this Policy.

13. Summary of Collection and Use (Global)

We collect and use information to:

14. Requests

You can request access or deletion by contacting support@solavelloapp.com, and/or by using in-app account deletion where available.

15. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date and may provide additional notice in the App or on our website as required by law.

16. Contact Us

For questions or requests regarding privacy:

Email: support@solavelloapp.com
Data Controller / Operator: Jumpei Kasahara (Japan)